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Client Relationship Management

After six months of conversations, a CMO at a large marketing agency decides to purchase 100 licenses for his team. They are two weeks into using the product to help develop a high-profile pitch for a client.

There’s a bug with Desygner and the team’s changes to a presentation did not save. The CMO reaches out, furious! This is the exact reason they chose Desygner, to avoid issues in high-pressure situations.

What do you think is a good way to respond to his complaint?

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