After six months of conversations, a CMO at a large marketing agency decides to purchase 100 licenses for his team. They are two weeks into using the product to help develop a high-profile pitch for a client.
There’s a bug with Desygner and the team’s changes to a presentation did not save. The CMO reaches out, furious! This is the exact reason they chose Desygner, to avoid issues in high-pressure situations.
What do you think is a good way to respond to his complaint?