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Aligning Sales and Customer Success for a United Front

A new customer just completed onboarding. They are extremely excited about the product and raved about their experience working with the AE at your company.

While reviewing their feedback you also learned that they were expecting more from the product that isn’t available at the moment.

In the survey, you received this response from the decision maker. Korean is not an available language at the moment. What's the right first step?