Scenario

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Be the Voice of the Customer

The Product team owns the product strategy and makes data-driven decisions on what should be built and why.

Acting as the Voice of the Customer, a CSM should work closely with the Product team to share feature ideas, customer feedback, and estimates around potential impact so that the Product team has the full picture.

After further investigation, you discover that your product cannot do this. What is the first next step you would take?

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