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Technical Troubleshooting

One of your largest clients is a public university in Texas. You’re in the middle of Fall midterm season.

The TA of a prominent professor reaches out with an error they are receiving in one of your Lecture Capture products. See the screenshot below. Tensions are running high as students are anxious about accessing all the information in time for midterms. You get the below message from the TA.

How would you respond?

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