Scenario

Physician Relationship Management

After three months of conversations with a physician of a very large practice, a physician agreed to pilot the Pearl Health. This practice manages over 500 patients across all the physicians and is desperate to create a more efficient way to manage their patient care.

This pilot has been running for 8 weeks and a physician reaches out saying the “patient search” feature isn’t working. This was one of the key selling features for this practice to agree to Pearl Health. The physician is extremely frustrated, and reaches out with the below message.

What do you think is a good way to respond to her below complaint: