Scenario 3 of 3

Solving Implementation Roadblocks

Congrats, the onboarding kickoff call went great! The team is engaged and excited but you may lose momentum...

You’ve identified two tech-savvy champions, and you feel confident that the product will be a huge benefit to this account. There’s one holdup, however...

The onboarding team is delayed in sending some technical information about an essential data integration, despite the head of the onboarding team promising to do so a week ago. You’ve emailed this user and left a voicemail, but haven’t received a reply.