Congrats, the onboarding kickoff call went great! The team is engaged and excited but you may lose momentum...

You’ve identified two tech-savvy champions, and you feel confident that the product will be a huge benefit to this account. There’s one holdup, however...

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The onboarding team is delayed in sending some technical information about an essential data integration, despite the head of the onboarding team promising to do so a week ago. You’ve emailed this user and left a voicemail, but haven’t received a reply.

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