Est time. 10 min
Entry - Mid Level
1. Kickoff with your host
2. Launch day-in-the-life
3. Try three common scenarios
4. Choose your path
5. Review with your host
*Note: all of your answers and information will be kept confidential
About your host
Zahara has been a customer success manager for 8 years and specialises in onboarding. She has lead and mentored team in tech.
This simulation takes 5-10 minutes and is made of three prompts. At the end the host will review your choices and walk you though their thinking.
Try on core responsibilities on your own time in a safe space without judgement or evalution.
Sample how-to smoothly prepare to take on and guide a new client who is using your software.