The Brief
As a customer success manager here you will be collecting and working with data to understand how our customers use our product. During this challenge you will encounter a few common scenarios. Work through them
Goalbook is a software company that provides a service (SaSS) to school districts that helps educators provide better instruction to their students. Especially for those students whom have more specific needs or different learning styles. Educators have more tools which lead to better outcomes for students and districts.
You will solve the following:
Read and interpret data from a report on how teachers used your product.
Convince district stakeholders by reading and interpreting an impact report
Decide how to build and argument to convince a customer to renew their contract