‍We are looking for a Data and Operations Analyst to join our team at Ivee, building technology to personalize the passenger experience, starting in ride-hail vehicles (like Uber and Lyft).

This candidate will be responsible for helping ride-hail drivers make more money by implementing Ivee’s in-vehicle technology and experiential kit. The Analyst will be responsible for analyzing data, identifying trends, and performing operations-related tasks to ensure our software is running efficiently and effectively.
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Responsibilities will include:

• Compile and present relevant analytics that demonstrate key data points and success metrics for the experiential kit program.
• Track and report on key KPIs, such as customer conversion, customer satisfaction, retention.
• Assist in nurturing leads through the customer acquisition funnel to achieve consistent member growth in a fast growing operation
• On a regular cadence, collect feedback from drivers with kits installed in their vehicles. Synthesize and communicate what is working well and what needs to be changed
• Provide strategic feedback and recommendations to improve the customer acquisition and customer support channel
• Assist in billing and processing of payments for drivers
• Collaborate with Director of Product to define business requirements for new features and products

Qualifications:

• Experience working with large datasets
• Familiar with Excel and pivot tables
• Ambition, grit, and hustle - wanting someone to be hands-on with responsibilities
  
• Excellent attention to detail
• Demonstrated ability to juggle multiple tasks
• Experience working in operations or as an analyst
• Ability to prioritize

Nice to Have:

• Interest in the future of self-driving vehicles
  
• Passion for sustainability
• Industry background in hospitality, travel, or marketing

Our mission
Helping people make the most of their time on the go. Our vision is a world where people want to spend more time as a passenger than they do driving. Join us!

‍About us
We’re building technology that personalizes the passenger experience starting in ride-hail vehicles. We see the massive $200B opportunity from the free time that the passenger economy will generate in ride-hail vehicles, autonomous cars, and other transportation methods.
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Having served more than 200,000 ride-hail passengers, our product has been tested, proven, and recognized for innovation by Plug & Play, Verizon, Mediapost, and the National Retail Federation.

‍Our values: enhanced, sustainable, creative, resilient, and forward-thinking. Read more here.