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Data & Operations Analyst

U.S. Remote (part-time)

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We are looking for a Data and Operations Analyst to join our team at Ivee, building technology to personalize the passenger experience, starting in ride-hail vehicles (like Uber and Lyft).

This candidate will be responsible for helping ride-hail drivers make more money by implementing Ivee’s in-vehicle technology and experiential kit. The Analyst will be responsible for analyzing data, identifying trends, and performing operations-related tasks to ensure our software is running efficiently and effectively.

Responsibilities will include:

  • Compile and present relevant analytics that demonstrate key data points and success metrics for the experiential kit program.
  • Track and report on key KPIs, such as customer conversion, customer satisfaction, retention.
  • Assist in nurturing leads through the customer acquisition funnel to achieve consistent member growth in a fast growing operation
  • On a regular cadence, collect feedback from drivers with kits installed in their vehicles. Synthesize and communicate what is working well and what needs to be changed
  • Provide strategic feedback and recommendations to improve the customer acquisition and customer support channel
  • Assist in billing and processing of payments for drivers
  • Collaborate with Director of Product to define business requirements for new features and products

Qualifications:

  • Experience working with large datasets
  • Familiar with Excel and pivot tables
  • Ambition, grit, and hustle - wanting someone to be hands-on with responsibilities
  • Excellent attention to detail
  • Demonstrated ability to juggle multiple tasks
  • Experience working in operations or as an analyst
  • Ability to prioritize

Nice to Have:

  • Interest in the future of self-driving vehicles
  • Passion for sustainability
  • Industry background in hospitality, travel, or marketing

Our mission
Helping people make the most of their time on the go. Our vision is a world where people want to spend more time as a passenger than they do driving. Join us!

About us
We’re building technology that personalizes the passenger experience starting in ride-hail vehicles. We see the massive $200B opportunity from the free time that the passenger economy will generate in ride-hail vehicles, autonomous cars, and other transportation methods.

Having served more than 200,000 ride-hail passengers, our product has been tested, proven, and recognized for innovation by Plug & Play, Verizon, Mediapost, and the National Retail Federation.

Our values: enhanced, sustainable, creative, resilient, and forward-thinking. Read more here.

Try before you apply

Experience some of the real problems you will be solving.
Est. time. 5 -10 min.

Using Data to Qualifying New Drivers

Build an Engagement Report

Identifying Underperforming Drivers

Est. time. 5 -10 min.

Technical Troubleshooting

Cultivating 
Relationships

Creating Insights from Data

Try-on