Program Operations Manager

Role Focus

This role is about solving fun and challenging organizational and workflow problems as it relates to the pre and post implementation of a product, program, or service. The goal is to improve efficiency and develop systems and processes that scale across the company.

What Does This Role Do?

Operations managers are in charge of running the main business of the organization. They ensure that the business is running smoothly from an operations standpoint. They make sure that the processes in place produce the necessary output by implementing quality control measures. They also manage finances and ensure that there is enough budget to keep the operations of the business running. They also ensure that the production of goods or services is cost-efficient. Operations managers also handle people-related concerns. They are responsible for interviewing candidates, choosing the ones to hire, and ensuring that individuals assigned to operations are properly trained.

Core Skills

Data Analysis, Project Management, Excellent Verbal and Written communication Skills, Business Acumen, Understanding of operational business metrics, Cross-functional collaboration skills

Transferable skills

Teacher - Effectively managing resources and cross-functional teams

Administrator - Maintaining high levels of quality assurance

Project Coordinator - High degree of organization and time management

Specialist -Effectively managing resources and cross-functional teams

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